Retailers Shift Floor Care In-House — Then Back Again
The insourcing experiment has mixed results.
Dana Ortiz · Apr 11, 2026 · 5 min read
Some retailers tried bringing floor care in-house to save money.
Many found that equipment maintenance, training and turnover ate into savings.
Specialist contractors with dependable machines are winning some of that work back.
The takeaway for contractors: reliability and accountability are your selling points.
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